Chapter 1504: Some People You Can't Afford to Offend!

At this point, things had escalated beyond what a sales manager could handle.

Manager He quickly made a phone call, then said politely to Tan Kaixuan, "Mr. Tan, I've notified our branch manager. She'll be here shortly."

"Alright, we can wait."

Tan Kaixuan and Zhao Fusheng exchanged a glance; the latter said nothing. Tan Kaixuan smiled and nodded.

The two didn't leave but casually found a sofa to sit on.

Wu Sijie and Tan Kaixuan's assistant stood behind them.

As for the car, Hu Donghai had already had people surround it.

Caution never hurts; Zhao Fusheng didn't want anyone pulling a fast one.

If only there were live streaming, he'd definitely broadcast this.

"Xiao Wu, have someone record the oil leak on the car with their phone," Zhao Fusheng said after a moment's thought to Wu Sijie.

Wu Sijie smiled and took out his phone: "Already recorded."

He had quietly recorded the car's condition when Hu Donghai and the others were speaking.

"Let's wait."

Zhao Fusheng nodded and said no more.

But inwardly, he appreciated Wu Sijie's quick thinking.

"What do you think they'll do about this?" Tan Kaixuan asked Zhao Fusheng in a low voice from the sofa.

Zhao Fusheng shrugged: "No idea. Judging by the manager's attitude, they've dealt with this before."

He was used to observing. From Manager He's reactions and demeanor, this wasn't the first time they'd encountered a Mercedes quality issue.

In other words, this Lexing Mercedes dealership must have a well-established procedure.

What Zhao Fusheng wanted to know now was what they planned to do.

Would they honestly refund and compensate?

Or would they twist the truth and deny everything?

Or perhaps they had other tricks up their sleeve?

"I'm quite curious," Tan Kaixuan said with a grin.

Clearly, the guy was too bored and was treating this as entertainment.

Zhao Fusheng couldn't be bothered with him and let him be.

After all, Tan Kaixuan now held a U.S. green card and had invested in many projects back home. In short, he had a special status, and ordinary people couldn't touch him.

Even Zhao Fusheng had to admit that Tan Kaixuan had thought further ahead than himself.

Or rather, Tan Kaixuan had a clearer understanding of certain domestic situations.

Zhao Fusheng, on the other hand, always felt that as a Chinese person, one shouldn't leave the motherland.

Of course, people have different aspirations. Though they were close friends, they each had their own considerations and scruples on this matter, and neither could convince the other.

Half an hour later, a black car pulled up at the entrance.

A woman in a blue suit got out, followed by two figures.

Manager He hurried over to greet her. They exchanged a few words, and then the woman walked toward Zhao Fusheng and Tan Kaixuan.

"Hello, I'm Bi Ying, deputy general manager of Lexing Auto Sales," the woman introduced herself with a smile as she approached.

"Hello, Miss Bi."

Zhao Fusheng said nothing, just smiled faintly. Tan Kaixuan, however, greeted her with a smile.

"I'm truly sorry for the trouble caused by the product quality issue," Bi Ying said with a very pleasant attitude, beaming. "I was accompanying our general manager to a Mercedes headquarters meeting in Germany. The general manager said we must always treat customer demands as our pursuit. So please give us a chance to make up for this mistake."

"Just a mistake?"

Tan Kaixuan raised an eyebrow and looked at Bi Ying with a half-smile: "How would you explain this oil-leaking Mercedes, Miss Bi?"

Clearly, he wasn't going to let this slide just because of a few nice words.

Come on, Tan Kaixuan was a seasoned player who had spent years in the U.S., surrounded by capital industry elites.

Even the geniuses on Wall Street couldn't fool him, let alone this Bi Ying.

To be honest, if a stunning beauty had shown up, Tan Kaixuan might have been in the mood to flirt a little.

If that beauty had been humble and spoken softly, Tan Kaixuan might have let it go lightly. After all, neither he nor Zhao Fusheng cared about the money, and Fan Baobao hadn't driven the car herself, so she wasn't even frightened.

But this Miss Bi Ying, from the moment she walked in, though she seemed polite and her words appeared humble, Zhao Fusheng and Tan Kaixuan could clearly sense an air of superiority about her, as if Lexing agreeing to solve the problem was already doing them a huge favor.

This woman seemed to have forgotten who was the paying customer!

……

……

"And you, sir? How should I address you?"

Bi Ying, seemingly unaware of Tan Kaixuan's displeasure, still wore a smile as she asked him.

"My surname is Tan."

Tan Kaixuan smiled: "Miss Bi, forgive my frankness, but you haven't answered my question. What does your company plan to do about this oil-leaking Mercedes?"

"Well, that..." Bi Ying hesitated, glanced at Zhao Fusheng, then at Tan Kaixuan, and slowly said, "What do you think if we replace the engine and provide free maintenance for a year?"

"Are you joking?"

Tan Kaixuan looked at Bi Ying in disbelief: "Let me say it again: I bought this car, and before it even left your lot, it started leaking oil. And now you want me to accept replacing the engine on a new car? Is that absurd?"

Bi Ying shook her head: "No, you misunderstand. I mean we'll install a brand-new engine, making the car as good as new."

"That's the same as saying nothing," Tan Kaixuan interrupted bluntly. "I no longer want to buy a car here. I demand a full refund."

"I'm sorry, but that's not possible," Bi Ying said, still smiling. "We don't offer refunds on cars already sold. If you wish, you can call the Consumer Association."

Consumer Association?

Even Zhao Fusheng frowned at that.

"Miss Bi, can your words represent your company's headquarters?" Zhao Fusheng spoke slowly, looking at Bi Ying. "Or does this reflect Mercedes' stance?"

At that moment, Bi Ying suddenly realized that the man who had remained silent all along was the one she truly had to deal with.

"Sir, I understand your feelings, but this is our policy. I..." Bi Ying took a deep breath and said to Zhao Fusheng with a smile.

She had to admit, she had remarkable composure. Even faced with Zhao Fusheng and Tan Kaixuan's tough attitude, she kept smiling.

But Zhao Fusheng knew it was just a routine.

The reason was simple: in his past life, he had acted the same way with clients who were dissatisfied with ads and wanted refunds.

"In that case, have your boss talk to me."

Zhao Fusheng looked at Bi Ying and said slowly.

With that, he stood up and said to Tan Kaixuan, "Let's go."

Tan Kaixuan nodded without a word, stood up, and smiled at Zhao Fusheng: "Let's go. We'll talk later."

Though they didn't say it outright, they had reached a consensus: this matter couldn't be resolved today. Now it was up to Lexing Auto Sales to respond.

"I can see you're both businessmen, but take my advice: sometimes ignorance is bliss, isn't it?"

Bi Ying looked at Zhao Fusheng and Tan Kaixuan, her smile fading as she spoke slowly.

Zhao Fusheng stopped at her words, turned to look at Bi Ying, and suddenly smiled.

"Miss Bi, maybe Lexing has always handled things this way, but I still want to tell you: some people you can't afford to offend!"

With that, Zhao Fusheng said no more and strode away with his people.